Allow space for long routes
Maximum seating is not always comfortable seating for a multi-day journey. Leave spare capacity for luggage, child seats and easier boarding where possible.
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Choosing a vehicle
Confirm the assigned vehicle, not only the category
Use the published seats, luggage allowance and features to shortlist a vehicle. Before travel, ask which exact vehicle is assigned and request the driver licence, vehicle registration and insurance details relevant to the service.
List essential features
If air conditioning, seat layout, charging, accessibility or a particular luggage arrangement matters, put it in the written request and confirmation.
Verify documents
Driver and tourism-service requirements are administered by Sri Lankan authorities. Ask for current documents rather than relying on a generic badge or an unsupported website claim.